In the creative world, it’s briefs all the way. Whether your the client or you have clients, a creative brief is essential before starting on any creative project. Here are my top ten must-haves for any creative brief:
Uncategorized
Posted on October 22nd, 2009 in CRM, Uncategorized, building relationships, customer service, general advice, managing expectations, relationship marketing, user-generated content, word of mouth
Don’t underestimate the power your customers have to make or break your reputation on-line.
Posted on October 14th, 2009 in Uncategorized, customer service
Did you miss Customer Service Week last week? You aren’t the only one.
Posted on September 18th, 2009 in Uncategorized, building relationships, customer service, general advice, relationship marketing, word of mouth
The MBTA fails again and again at good customer communication this week.
