managing expectations

Customer Power

Posted on October 22nd, 2009 in CRM, Uncategorized, building relationships, customer service, general advice, managing expectations, relationship marketing, user-generated content, word of mouth

Don’t underestimate the power your customers have to make or break your reputation on-line.

Tags: , , , ,
Read post Add your comment

Rule #1: Don’t keep us waiting

Posted on September 30th, 2009 in building relationships, customer service, events, general advice, managing expectations, relationship marketing, word of mouth

Careful planning and focus on your customers’ experience will ensure that you don’t break rule #1: Don’t keep us waiting.

Tags: , , , , , , , ,
Read post Add your comment

The Devil is in the Details

Posted on September 15th, 2009 in building relationships, community, customer service, general advice, managing expectations, word of mouth

How paying close attention to detail is the key to managing customer impressions.

Tags: , , ,
Read post Add your comment