Don’t underestimate the power your customers have to make or break your reputation on-line.
Did you miss Customer Service Week last week? You aren’t the only one.
Careful planning and focus on your customers’ experience will ensure that you don’t break rule #1: Don’t keep us waiting.
The MBTA fails again and again at good customer communication this week.
How paying close attention to detail is the key to managing customer impressions.
Simple answer: EVERYONE
If you own your own business, good for you!
But don’t discount any interaction you have with people throughout the day–even if your not “working” in your place of business.
I can recall meeting a nice couple in Disney World once with my husband. He mentioned he owned a restaurant in Massachusetts.
They asked, “Oh yeah? [...]
