Hello and thanks for visiting my blog. I’m a writer, a consumer advocate and a social media enthusiast. I’m hoping to share my knowledge based on 15 years in consumer-facing roles on how to effectively communicate with customers in the world of social media and user-generated content.

Each month, I also plan to highlight a “king for the day” which will be a feature article about a local business that does a great job at making their customers happy. If you have a suggestion, please feel free to send it along to karenryanshaffer AT gmail DOT com and make sure you tell me why you think they are great.

I’m also currently unemployed, so if you like what I have to say and have a community manager position available in the Boston area, I’d love to hear from you. My resume can be found here and you can reach me at the email address above or by phone at 508.475.9379.